Service Animal Admittance Policy

  • service dogs at the honolulu zoo

The Honolulu Zoo Service Animal Admittance Policy

Fully trained service animals are welcome!
The Honolulu Zoo welcomes individuals with disabilities and their fully trained service animals to visit the Honolulu Zoo, Generally, a service animal is a dog that is trained to perform tasks for the benefit of an individual with a disability.
  • Dogs that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, are not service animals, In addition, pets, service animals in-training, and animals whose purpose is to provide comfort or therapy are not service animals, and, therefore, not permitted in the Zoo.
  • Visiting the Zoo with a service animal begins with checking in with the Zoo Office. There, you will be required to fill out the Honolulu Zoo’s Service Animal Admittance Policy Acknowledgement Form. This form is to ensure that your visit to the Honolulu Zoo with your service animal is officially noted with Zoo personnel so that your visit is safe, relaxing and enjoyable.
  • While most areas and exhibits at the Zoo are open to all visitors, there are a New areas that are designated as restricted to the public in general and to service animals. The Zoo OffiC8 will provide a map to visitors with services animals that indicates restricted areas of the Zoo to allow the service animal handlers to make an informed decisions about whether or not to visit the Zoo prior to paying an admission fee or to request an escort in order to visit an area/exhibit that has been designated as “service animal restricted.“
  • Service animal handlers must accompany and be in the full control of the service animal at all times while visiting the Zoo. All service animals must be tethered by a leash, cord or chain up to a maximum of four (4) feet in length.
  • If a service animal becomes agitated, behaves improperly, fails to remain under the control of its handler, acts in an unpredictable manner, adversely affects Zoo animals, or otherwise presents a direct threat to the health and safety of others, the handler may be asked to remove the animal from the particular area and/or the Zoo, as necessary, while the person completes his/her visit of the Zoo. If necessary, the individual with a disability may request an escort to complete his or her visit of the Zoo without his/her service animal.
  • The service animal’s handler is required to clean up after the service animal.
  • Individuals with disabilities may request reasonable modification to the policies, practices and procedures of The Honolulu Zoo, including any portion of the Service Animal Admittance Policy.
  • Prior arrangements are encouraged, but not required. Please call (808) 971-7174 for more information or other assistance is required.


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